The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company
Job Summary
The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company.
Candidates must possess strong technical acumen to navigate challenges with large enterprise accounts and manage business-critical incidents.
The position requires coordinating internal teams including Operations, Professional Services, and Product Management to ensure alignment with customer goals.
Matching Summary
The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company.
Skills & Requirements
Must-have
4+ years product support experience
Complex B2B enterprise software background
SaaS solution implementation management
Strong technical acumen and architecture knowledge
C-level stakeholder engagement skills
Nice-to-have
Passion for customer relations
Curious minds and courageous collaborators
Sun-drenched optimism and drive
Experience with Workday HCM or Financials
Ability to chair roundtables and steering committees
Key Requirements
BS or MS in Technical Degree or equivalent experience
4+ years in product support or account management
5+ years managing complex SaaS solutions
Experience with HR, Payroll, or Financials domains