Customer Relationship Representative

Porsche Novi

Novi, Michigan, USA
Cr process management
Customer follow-up calls
Coaching team members
Leading CR process management at assigned stores by observing, installing, and training approved processes

Job Summary

  • Leading CR process management at assigned stores by observing, installing, and training approved processes.
  • Call sales customers to follow up on their experience and satisfaction with their vehicle.
  • Listen to incoming calls and coach team members on improving their customer communication skills.

Matching Summary

Leading CR process management at assigned stores by observing, installing, and training approved processes.

Skills & Requirements

Must-have

  • CR process management
  • customer follow-up calls
  • coaching team members
  • administering Employee Satisfaction Survey programs
  • drafting response letters to DOJ

Nice-to-have

  • drive to perform
  • excel and improve constantly
  • positive team environment
  • working knowledge of Performance Dashboard

Key Requirements

  • Excellent time management skills
  • Available on Saturday

Work Rights

Not specified

Tailored Resume

Cover Letter