Technical Support Engineer Ii-scores Software Team

Fair Isaac

Remote, US
Base: $86,100 to $135,300; bonus/equity: not speci...
Fully remote
Aws cloud computing environment experience
2-3 years software technical support experience
Bachelor's degree in computer science or related field
FICO is seeking a Technical Support Engineer II for their Scores Software team, focusing on providing technical support for their FICO® Score products. The position is fully remote and requires expertise in AWS, customer support, and software troubleshooting

Job Summary

  • The role involves providing hands-on support and troubleshooting for on-premise deployments and AWS Cloud workloads while serving as the liaison between customers and FICO Business and Technology Teams.
  • Candidates must possess working knowledge of core AWS services including S3, IAM, VPC, and CloudWatch to diagnose infrastructure and application-level issues.
  • FICO offers an inclusive culture, competitive compensation ranging from $86,100 to $135,300, and opportunities to develop professionally in a start-up-like environment.

Matching Summary

Match Score: 85

FICO is seeking a Technical Support Engineer II for their Scores Software team, focusing on providing technical support for their FICO® Score products. The position is fully remote and requires expertise in AWS, customer support, and software troubleshooting.

Salary

Base: $86,100 to $135,300; Bonus/Equity: Not specified; Benefits: Competitive compensation, benefits, rewards programs, work/life balance

Skills & Requirements

Must-have

  • AWS Cloud Computing environment experience
  • 2-3 years software technical support experience
  • Bachelor's degree in Computer Science or related field

Nice-to-have

  • RHCSA/RHCE or ITIL certifications
  • Prompt engineering and AI process improvement
  • Experience with NGCE and FFIH systems

Key Requirements

  • Bachelor's in Computer Science or related discipline
  • 2-3 years relevant software technical support experience
  • Working knowledge of AWS platform services

Work Rights

Not specified

Tailored Resume

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