Incident Manager - Unified Communications (night Shift)

Comcast

Pasig City, Philippines
3d onsite
1 to 3 years in incident management
Strong background in technical support
Proficiency in ticketing systems
The UC Incident Manager is responsible for restoring critical services during major outages

Job Summary

  • The UC Incident Manager is responsible for restoring critical services during major outages.
  • This role requires strong collaboration between engineers, vendors, and stakeholders.
  • Comcast offers a culture of inclusion and support for employees' personal and professional growth.

Matching Summary

The UC Incident Manager is responsible for restoring critical services during major outages.

Skills & Requirements

Must-have

  • 1 to 3 years in Incident Management
  • Strong background in technical support
  • Proficiency in ticketing systems

Nice-to-have

  • Excellent command of English
  • Proven track record in customer service
  • Ability to work under high pressure

Key Requirements

  • Bachelor's Degree preferred
  • 2-5 years of relevant work experience
  • Must be able to work night shifts

Work Rights

Not specified

Tailored Resume

Cover Letter