Provide account support for complex Service Center clients, maintain and strengthen client relationships, and support program procedures and processes that impact customer satisfaction
Job Summary
Provide account support for complex Service Center clients, maintain and strengthen client relationships, and support program procedures and processes that impact customer satisfaction.
Coordinate new client implementation, respond to and resolve program management and client issues, and communicate with leadership and resources to ensure client satisfaction and retention.
Sedgwick is recognized as America’s Greatest Workplaces and a Great Place to Work®, offering opportunities for career growth and a supportive culture.
Matching Summary
Provide account support for complex Service Center clients, maintain and strengthen client relationships, and support program procedures and processes that impact customer satisfaction.
Skills & Requirements
Must-have
Strong customer service skills
Excellent problem resolution skills
Excellent oral and written communication
PC literate, Microsoft Office products
Strong organizational skills
Ability to handle multiple priorities
Nice-to-have
Caring culture
Work-life balance
Team environment
Conceptual thinking ability
Excellent judgment
Key Requirements
Bachelor's degree preferred
Four years of related experience
Two years call center or customer service experience
One year Service Center Account Coordinator experience