As Customer Care Manager, you will be responsible for local road sales and customer service for the branch, with personnel and budget responsibility reporting directly to branch management
Job Summary
As Customer Care Manager, you will be responsible for local road sales and customer service for the branch, with personnel and budget responsibility reporting directly to branch management.
Your responsibilities include steering all sales activities, managing existing customers, developing business development strategies with internal stakeholders, and coordinating internal support and pricing strategies for offers and tenders.
The company offers a 'You' culture, regular team and company events, flexible working hours, mobile working, financial benefits like holiday and Christmas bonuses, company pension, and opportunities for professional and personal development.
Matching Summary
As Customer Care Manager, you will be responsible for local road sales and customer service for the branch, with personnel and budget responsibility reporting directly to branch management.
Skills & Requirements
Must-have
Local Road Sales Management
Customer Service Operations
Sales and Customer Service Experience
Microsoft 365 and CRM Systems
Negotiation Skills
Fluent German and English
Nice-to-have
Entrepreneurial Spirit
Forward-Thinking Approach
Reliable Work Ethic
Caring Company Culture
Interdisciplinary Collaboration
Key Requirements
Commercial apprenticeship for freight forwarding and logistics services or degree in Business Administration, Logistics, or similar
Several years of professional experience in sales and/or customer service