It Service Incident Manager

ISS STOXX

Makati, Philippines
**
5-8 years it operations experience
Strong hands-on itil knowledge
Major incident management leadership
** The IT Service Incident Manager role at ISS STOXX in Makati, Philippines, focuses on coordinating and managing major IT incidents while ensuring adherence to ITIL best practices. The position requires strong communication skills and a background in IT operations, with a hybrid work model of three days onsite per week. **

Job Summary

  • The role is accountable for coordinating major and critical IT incidents to ensure rapid service restoration and risk mitigation.
  • This position requires leading cross-functional response teams including Infrastructure, Cloud, SRE, and Security during war rooms.
  • The company fosters a culture that values diverse skills and empowers professionals to grow professionally and personally.

Matching Summary

Match Score: 75

** The IT Service Incident Manager role at ISS STOXX in Makati, Philippines, focuses on coordinating and managing major IT incidents while ensuring adherence to ITIL best practices. The position requires strong communication skills and a background in IT operations, with a hybrid work model of three days onsite per week. **

Skills & Requirements

Must-have

  • 5-8 years IT Operations experience
  • Strong hands-on ITIL knowledge
  • Major Incident Management leadership
  • ServiceNow or equivalent platform
  • Global 24x7 environment experience

Nice-to-have

  • Experience with AI tools
  • Familiarity with JIRA
  • Continuous improvement mindset
  • Stakeholder management skills

Key Requirements

  • Bachelor's degree in IT or Computer Science
  • ITIL Foundation certification preferred
  • ServiceNow ITSM certification preferred
  • Amenable to non-traditional night-shift schedule

Work Rights

Not specified

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