Duty Manager

KECK SENG HOTEL PTE LTD

Singapore
**
2-3 years front office experience
Supervise front office associates
Handle guest complaints professionally
** Keck Seng Hotel Pte Ltd is seeking a Duty Manager to support the management team in hotel operations, focusing on customer service and revenue profitability. The ideal candidate will have strong leadership skills, a background in hospitality, and the ability to manage multiple responsibilities efficiently. **

Job Summary

  • The Duty Manager is accountable for the entire hotel operations including Rooms, F&B, and Security in the absence of senior management.
  • Responsibilities include supervising Front Office associates, ensuring excellent customer service, and managing VIP arrivals and special arrangements.
  • The role requires strong problem-solving skills to handle emergencies, investigate irregular activities, and maintain the hotel's reputation.

Matching Summary

Match Score: 75

** Keck Seng Hotel Pte Ltd is seeking a Duty Manager to support the management team in hotel operations, focusing on customer service and revenue profitability. The ideal candidate will have strong leadership skills, a background in hospitality, and the ability to manage multiple responsibilities efficiently. **

Skills & Requirements

Must-have

  • 2-3 years Front Office experience
  • Supervise Front Office associates
  • Handle guest complaints professionally
  • Manage VIP arrivals and room assignments
  • Coordinate with Security for incidents
  • Conduct daily briefings and inspections

Nice-to-have

  • Strong leadership and motivational skills
  • Crisis management and emergency response
  • Confident in handling press inquiries
  • Ability to work shifts and weekends
  • Excellent communication and interpersonal skills

Key Requirements

  • Diploma or Degree in Hospitality or Hotel Management
  • Minimum 2-3 years of Front Office experience
  • Willingness to work shifts, weekends, and public holidays

Work Rights

Not specified

Tailored Resume

Cover Letter