Business Growth & Sales Performance Identify, generate, and qualify new leads; schedule introductory meetings and sales presentations through calls, emails, and LinkedIn outreach. Deliver professional, consultative sales services, including cross-selling and up-selling of company solutions. Build and sustain long-term client relationships by providing product updates, innovative solutions, and continuous pre- and post-sales support. Maintain strong technical knowledge to collaborate with clients on engineering-based solutions. Analyze client requirements and recommend cost-effective improvements. Develop tailored sales materials and presentations showcasing product capabilities and technical value. Manage accounts across the full sales lifecycle, from prospecting and deal closure to post-sales engagement. Sales Coordination & Market Support Collaborate with internal departments to align and support sales initiatives. Assess customer needs, propose appropriate solutions, and manage expectations effectively. Monitor industry trends and competitor activities to recommend product enhancements or new offerings. Prepare quotations, proposals, tenders, and cost analyses. Maintain accurate sales documentation, reports, and transaction records. Negotiate contracts and sales agreements. Work with external partners to support deal closure. Provide regular updates on sales performance, pipeline status, and opportunities. Address and resolve customer issues by identifying root causes and implementing solutions. Customer Service Excellence Deliver timely after-sales support and handle customer concerns professionally. Provide technical guidance and advisory support to clients. Proactively communicate delays or issues and offer alternative solutions. Ensure accurate documentation of client interactions and service delivery. Maintain high service standards through consistent follow-ups and relationship management. Act as a trusted advisor by conducting research and offering informe