On-site Customer Service Representative - New York, Ny

Sharecare

New York, NY, US
Base: $20.00 - $24.00ph; bonus/equity: not specifi...
1 year prior experience in medical records
6 months inbound call center experience
Strong technical computer skills
This fully on-site role assists incoming callers with medical record requests while safeguarding patient privacy in compliance with HIPAA regulations

Job Summary

  • This fully on-site role assists incoming callers with medical record requests while safeguarding patient privacy in compliance with HIPAA regulations.
  • The position requires strong communication skills and the ability to multi-task within a hospital facility environment in New York, NY.
  • Sharecare is a digital healthcare company dedicated to improving care quality and outcomes through data-driven AI insights and comprehensive platforms.

Matching Summary

This fully on-site role assists incoming callers with medical record requests while safeguarding patient privacy in compliance with HIPAA regulations.

Salary

Base: $20.00 - $24.00/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 1 year prior experience in medical records
  • 6 months inbound call center experience
  • Strong technical computer skills
  • Microsoft Word and Excel proficiency
  • 50 wpm typing speed
  • HIPAA Privacy laws understanding

Nice-to-have

  • Bilingual English and Spanish fluency
  • Upbeat patient-centered attitude
  • Self-motivated team player
  • Willingness to learn new equipment quickly
  • Proven customer satisfaction skills

Key Requirements

  • Minimum 6 months inbound call center experience
  • Familiarity with medical terminology and office processes
  • Local to New York, NY residency required

Work Rights

Not specified

Tailored Resume

Cover Letter