Base: $26.44- $36.53; bonus/equity: not specified;...
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Customer service coordination
Technical resource scheduling
Customer communication
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Johnson Controls OpenBlue is seeking a Fire Area Service Support Coordinator in Huntington Beach, CA. The role involves coordinating customer service requests and scheduling technicians to enhance customer satisfaction while ensuring efficient operations.
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Job Summary
Under general supervision, coordinates customer service requests, from initiation to service completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Team Leads.
Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations.
Receives customer requests for unscheduled or scheduled service, determines customer needs, and matches appropriate Technician or Team Lead to the need.
Matching Summary
Match Score: 75
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Johnson Controls OpenBlue is seeking a Fire Area Service Support Coordinator in Huntington Beach, CA. The role involves coordinating customer service requests and scheduling technicians to enhance customer satisfaction while ensuring efficient operations.
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Salary
Base: $26.44- $36.53; Bonus/Equity: Not specified; Benefits: Comprehensive Benefits Package
Skills & Requirements
Must-have
customer service coordination
technical resource scheduling
customer communication
issue resolution
labor scheduling
Nice-to-have
long-term customer relationships
business review participation
warranty claim administration
team guidance
Key Requirements
High school diploma or equivalent required
2-4 years of service industry experience
Strong organizational and attention to detail skills