Supporttekniker 2nd Line

InfraCom

Stockholm, Sweden
**
It support experience
Windows os, office 365
Network knowledge
** InfraCom is seeking a dedicated 2nd Line IT Support Technician based in Stockholm to provide top-notch technical support and ensure customer satisfaction. The ideal candidate should have at least four years of experience in IT support, strong networking knowledge, and excellent communication skills in Swedish and English. **

Job Summary

  • As an IT Support Technician, you are the company's face to the outside and responsible for providing first-class support to our customers and users.
  • You will handle escalated cases from 1st line, monitoring, and cases via our support system, troubleshooting and resolving IT problems within client, server, and network environments.
  • We offer an important role in a listed IT company with strong growth, opportunities for development, and certification possibilities.

Matching Summary

Match Score: 75

** InfraCom is seeking a dedicated 2nd Line IT Support Technician based in Stockholm to provide top-notch technical support and ensure customer satisfaction. The ideal candidate should have at least four years of experience in IT support, strong networking knowledge, and excellent communication skills in Swedish and English. **

Skills & Requirements

Must-have

  • IT support experience
  • Windows OS, Office 365
  • Network knowledge
  • Server environment experience
  • Fluent Swedish and English

Nice-to-have

  • Customer service focus
  • Problem-solving skills
  • Dynamic and inspiring environment
  • Positive customer experience

Key Requirements

  • Minimum 4 years of work experience in IT support
  • Experience in a similar role
  • Experience in server environments (e.g. Windows)
  • Experience with Windows OS, Office 365

Work Rights

Not specified

Tailored Resume

Cover Letter