Product Technical Support Associate, Edge Compute Systems

Anduril

Costa Mesa, United States
$113,000—$149,000 usd py
On-site
Troubleshoot complex hardware and software issues
Analyze system failure data
Manage customer-facing incidents
Sustain Anduril's GCS deployments by combining an understanding of our customers' missions with familiarity of our products and delivered capabilities

Job Summary

  • Sustain Anduril's GCS deployments by combining an understanding of our customers' missions with familiarity of our products and delivered capabilities.
  • Triage, diagnose and root cause product incidents, driving postmortem actions including providing status visibility through resolution.
  • Support Anduril's global customers through proactive communications and detail-oriented execution.

Matching Summary

Sustain Anduril's GCS deployments by combining an understanding of our customers' missions with familiarity of our products and delivered capabilities.

Salary

$113,000—$149,000 USD

Skills & Requirements

Must-have

  • Troubleshoot complex hardware and software issues
  • Analyze system failure data
  • Manage customer-facing incidents
  • Linux command line tools
  • On-call support operations

Nice-to-have

  • Experience with defense-focused products
  • Familiarity with NixOS systems
  • System administrator experience
  • Trend analysis for business decisions
  • Problem-solving in unstructured situations

Key Requirements

  • 4+ years technical support experience
  • Incident driven workflows experience
  • Limited risk tolerance environments experience
  • Ability to work non-standard hours
  • Ability to obtain U.S. Secret clearance

Work Rights

Must have U.S. Secret clearance

Tailored Resume

Cover Letter