Base: $18.50-23.90 ph; bonus/equity: not specified...
High-volume call center experience preferred
Medical terminology knowledge required
Hipaa compliance and confidentiality
This position serves as the first point of contact for customers by phone, assessing urgency and triaging calls to ensure optimal patient care
Job Summary
This position serves as the first point of contact for customers by phone, assessing urgency and triaging calls to ensure optimal patient care.
The role includes scheduling patient appointments, verifying insurance eligibility, and coordinating with clinical personnel to optimize efficiency.
Candidates will work in a supportive environment offering strong orientation, tuition allowances, and career development opportunities within Trinity Health System.
Matching Summary
This position serves as the first point of contact for customers by phone, assessing urgency and triaging calls to ensure optimal patient care.
Salary
Base: $18.50-23.90 per hour; Bonus/Equity: Not specified; Benefits: Generous tuition allowance, career development, office hours Monday-Friday
Skills & Requirements
Must-have
High-volume call center experience preferred
Medical terminology knowledge required
HIPAA compliance and confidentiality
Patient appointment scheduling skills
Insurance eligibility verification ability
Nice-to-have
Strong written and verbal communication
Team-oriented collaborative approach
Proficiency with Windows-based systems
Experience with MyChart platform
Mathematical calculation abilities
Key Requirements
High School Diploma or GED required
Previous patient services or medical call center experience
Knowledge of virtual PPCC protocols
Ability to handle confidential patient information