Workforce Management Specialist

ING

Manila, Philippines
Workforce management tasks
Capacity planning
Forecasting volume
The Workforce Management Specialist will sustain common workforce management tasks including reporting and capacity planning. This role involves forecasting volume and creating optimized employee schedules to meet operational benchmarks. The specialist will also analyze workflow and staffing assignments while developing partnerships to improve issue resolution speed within the organization

Job Summary

  • The Workforce Management Specialist will sustain common workforce management tasks including reporting and capacity planning. This role involves forecasting volume and creating optimized employee schedules to meet operational benchmarks. The specialist will also analyze workflow and staffing assignments while developing partnerships to improve issue resolution speed within the organization.

Matching Summary

The Workforce Management Specialist will sustain common workforce management tasks including reporting and capacity planning. This role involves forecasting volume and creating optimized employee schedules to meet operational benchmarks. The specialist will also analyze workflow and staffing assignments while developing partnerships to improve issue resolution speed within the organization.

Skills & Requirements

Must-have

  • workforce management tasks
  • capacity planning
  • forecasting volume
  • incident management

Nice-to-have

  • collaborative and results-driven
  • understanding of regulatory requirements
  • ability to communicate strategy

Key Requirements

  • experience in workforce management
  • understanding of financial industry regulations

Work Rights

Not specified

Tailored Resume

Cover Letter