Principal, Customer Success Manager

Workday

Fully remote
Customer relationship coordination
Liaison between product management and customer
Customer adoption of solution features
Workday is seeking a Principal, Customer Success Manager to enhance customer relationships and ensure successful adoption of their products in India. The role involves acting as a liaison between customers and internal teams, developing success plans, and driving customer engagement

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams.
  • We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive.

Matching Summary

Match Score: 85

Workday is seeking a Principal, Customer Success Manager to enhance customer relationships and ensure successful adoption of their products in India. The role involves acting as a liaison between customers and internal teams, developing success plans, and driving customer engagement.

Skills & Requirements

Must-have

  • customer relationship coordination
  • liaison between product management and customer
  • customer adoption of solution features
  • issue resolution and escalation management

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • functional domain expertise with Financials
  • experience with State & Local Government

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Bachelor degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

Cover Letter