Chef D’équipe, Service À La Clientèle / Customer Service Team Lead
Newyorkbioconnect
Kirkland, Canada
Hybrid
Customer service operations coordination
Develop and implement sops
Resolve customer deductions and credits
This position coordinates the administrative activities related to Customer Service department and acts as a resource person for this unit
Job Summary
This position coordinates the administrative activities related to Customer Service department and acts as a resource person for this unit.
The Customer Service Team Lead must know and follow all legal and regulatory requirements as well as industry practices and standards.
In line with our Company’s Hybrid Workplace Strategy, this position will be performed through a combination of remote work and in-person (Kirkland Head Office) based on the nature of work to be done.
Matching Summary
This position coordinates the administrative activities related to Customer Service department and acts as a resource person for this unit.
Skills & Requirements
Must-have
Customer service operations coordination
Develop and implement SOPs
Resolve customer deductions and credits
Process and verify customer orders
Manage key account customer expectations
MS Office suite proficiency
Nice-to-have
Encourage and mobilize team
Work in fast-paced dynamic environment
Collaborate with cross-functional teams
Key Requirements
College Degree
Minimum 5 years relevant customer service experience