Call Center And Rebate Application Representative

Guidehouse

San Antonio, TX, US
Processing energy efficiency rebate applications
Inbound and outbound customer support
Detailed review of program documents
Our dedicated team delivers an exceptional customer experience through prompt and accurate processing of energy efficiency rebate applications and providing overall customer service in a specialized and technical environment

Job Summary

  • Our dedicated team delivers an exceptional customer experience through prompt and accurate processing of energy efficiency rebate applications and providing overall customer service in a specialized and technical environment.
  • Representatives are responsible for taking incoming and outgoing calls to participants/homeowners/contractors to resolve issues or answer questions.
  • Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Matching Summary

Our dedicated team delivers an exceptional customer experience through prompt and accurate processing of energy efficiency rebate applications and providing overall customer service in a specialized and technical environment.

Skills & Requirements

Must-have

  • Processing energy efficiency rebate applications
  • Inbound and outbound customer support
  • Detailed review of program documents
  • Maintain and track rebate applications
  • Provide expert customer service support

Nice-to-have

  • Bilingual in Spanish
  • CRM experience
  • Work with special populations

Key Requirements

  • High School Diploma/GED or 3 years relevant experience
  • 0-2+ years in grants management, business, finance, or customer service
  • PC skills in Windows environment
  • Proficiency in Word and Excel
  • Ability to work independently with minimal supervision

Work Rights

Not specified

Tailored Resume

Cover Letter