Member Service Advocate, Public Plans-18

Harvard Pilgrim Health Care Inc

Canton, MA, United States
Base: $22.00; bonus/equity: not specified; benefit...
Fully remote
Inbound call management
Health care system navigation
Problem resolution
The Member Services Advocate provides exceptional customer service, navigating the complexities of the healthcare system, addressing inquiries, resolving issues and ensuring members have a positive experience with Point 32 Health

Job Summary

  • The Member Services Advocate provides exceptional customer service, navigating the complexities of the healthcare system, addressing inquiries, resolving issues and ensuring members have a positive experience with Point 32 Health.
  • Point32Health offers a competitive and comprehensive total rewards package which currently includes Medical, dental and vision coverage, retirement plans, paid time off, and well-being benefits.
  • The company is committed to inclusion and equal healthcare access and outcomes, regardless of background, and values the rich mix of backgrounds, perspectives, and experiences of all of its colleagues.

Matching Summary

The Member Services Advocate provides exceptional customer service, navigating the complexities of the healthcare system, addressing inquiries, resolving issues and ensuring members have a positive experience with Point 32 Health.

Salary

Base: $22.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, retirement plans, PTO, life/disability insurance, tuition program, well-being benefits

Skills & Requirements

Must-have

  • Inbound call management
  • Health care system navigation
  • Problem resolution
  • Documentation and reporting
  • HIPAA compliance

Nice-to-have

  • Empathy and compassion
  • Continuous improvement mindset
  • Brand ambassador for Point32Health
  • Voice of the customer

Key Requirements

  • Associate degree or equivalent work experience
  • 0-2 years of relevant experience
  • Customer service experience in health care
  • Knowledge of medical terminology
  • Prior experience in a virtual/remote setting

Work Rights

Not specified

Tailored Resume

Cover Letter