Account Management Lead Associate - Accredo - Hybrid (honolulu, Hi)

Cigna

Honolulu, HI, United States
Base: 75,200 - 125,300 usd / yearly; bonus/equity:...
Hybrid
Superior customer service
Manage customer relationships
Resolve customer complaints
Responsible for ensuring Accredo’s customers receive superior service, managing day-to-day customer relationships, and resolving complaints by investigating problems and developing solutions

Job Summary

  • Responsible for ensuring Accredo’s customers receive superior service, managing day-to-day customer relationships, and resolving complaints by investigating problems and developing solutions.
  • Accountable for core service delivery, proactively reviewing performance metrics to promote client satisfaction, manage contractual requirements, and maximize sales growth.
  • The role offers a comprehensive range of benefits including medical, vision, dental, well-being programs, 401(k), company-paid life insurance, tuition reimbursement, and a minimum of 18 days of paid time off per year.

Matching Summary

Responsible for ensuring Accredo’s customers receive superior service, managing day-to-day customer relationships, and resolving complaints by investigating problems and developing solutions.

Salary

Base: 75,200 - 125,300 USD / yearly; Bonus/Equity: Eligible for annual bonus plan; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Superior customer service
  • Manage customer relationships
  • Resolve customer complaints
  • Review performance metrics
  • Increase service visibility
  • Lead customer meetings

Nice-to-have

  • Proactive consultation
  • Build trust relationships
  • Effective selling skills
  • Strategic sales initiatives

Key Requirements

  • Bachelor's degree or 3-5 years experience
  • Excellent communication, negotiation, sales skills
  • Excellent PC and Microsoft Office skills
  • Strong analytical and problem-solving skills
  • Demonstrated project management ability
  • Ability to travel overnight up to 20%

Work Rights

Must be a current resident of Oahu

Tailored Resume

Cover Letter