Senior Vice President- Frfs Customer Service Officer

Federal Reserve Bank of St. Louis

Atlanta, Georgia, USA
Onsite
Strategic leadership for customer service
24/7 customer production support
Customer onboarding and testing oversight
The Federal Reserve Bank of St. Louis is seeking a Senior Vice President and Customer Service Officer for its FRFS Payments Operations, focusing on enhancing customer service for various payment services. The ideal candidate will possess strong leadership skills and a commitment to fostering a customer-centric culture in a complex and matrixed environment

Job Summary

  • This officer will provide strategic leadership and operational oversight as it relates to 24/7 customer production support, Customer Onboarding, Testing, Profile Maintenance as well as oversight of Payment Operations strategy and support functions.
  • We seek an executive leader to set vision and strategy, live our values, model our culture and drive accountability.
  • The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission.

Matching Summary

Match Score: 85

The Federal Reserve Bank of St. Louis is seeking a Senior Vice President and Customer Service Officer for its FRFS Payments Operations, focusing on enhancing customer service for various payment services. The ideal candidate will possess strong leadership skills and a commitment to fostering a customer-centric culture in a complex and matrixed environment.

Skills & Requirements

Must-have

  • Strategic leadership for customer service
  • 24/7 customer production support
  • Customer onboarding and testing oversight
  • Payment Operations strategy and support
  • High-performing organization culture
  • Inclusive and open work environment

Nice-to-have

  • Agile and curious mindset
  • Bias to action
  • Mindful of customer experience
  • Collaborative partnership with System colleagues
  • Contemporary thinking for service alignment

Key Requirements

  • 15+ years of progressive people and business leadership experience
  • Operations or technology experience
  • Leading major projects/initiatives in large, complex organizations
  • Bachelor’s Degree in Business Administration or equivalent work experience
  • Top Secret clearance required

Work Rights

Top Secret clearance required

Tailored Resume

Cover Letter