Trend Micro is a global cybersecurity leader protecting organizations and individuals across cloud, network, device, and endpoint environments
Job Summary
Trend Micro is a global cybersecurity leader protecting organizations and individuals across cloud, network, device, and endpoint environments.
The Customer Success Manager leads onboarding, adoption, and expansion efforts to ensure customers achieve measurable outcomes and grow with the platform.
Trend Micro values diversity, innovation, and a culture where employees have freedom to make an impact and drive their own development.
Matching Summary
Trend Micro is a global cybersecurity leader protecting organizations and individuals across cloud, network, device, and endpoint environments.
Skills & Requirements
Must-have
Customer Success Management
Cybersecurity technical knowledge
Fluent in German and English
Experience with SaaS and on-prem environments
Use of customer success platforms
Data-driven customer engagement
Nice-to-have
AI tool fluency
Collaborative cross-functional influence
Strong communication and negotiation skills
Proactive and adaptable work style
Ownership-oriented mindset
Key Requirements
3+ years in Customer Success or related roles
Fluent German and English language skills
Experience in enterprise software or cybersecurity
Strong technical foundation in cybersecurity concepts