It Support Technician Iii

Texas Tech University

Irving, US
Base: $21.39 - $34.23; bonus/equity: not specified...
On-site
Provide technical support to faculty, staff, and students
Hardware and software support and maintenance
Manage it projects for business operations
The IT Support Technician III's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance

Job Summary

  • The IT Support Technician III's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance.
  • This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations.
  • Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond.

Matching Summary

The IT Support Technician III's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance.

Salary

Base: $21.39 - $34.23; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Provide technical support to faculty, staff, and students
  • Hardware and software support and maintenance
  • Manage IT projects for business operations
  • Oversee maintenance of labs & videoconferencing classrooms
  • Maintain inventory of technologies for assigned site
  • Coordinate technology needs for classes and events

Nice-to-have

  • Excellent interpersonal and service-oriented skills
  • Customer advocate and ability to establish a plan of action
  • Technical knowledge of on-line meeting platforms
  • Experience supporting macOS and mixed OS environments
  • Experience providing IT and audiovisual (AV) support for events

Key Requirements

  • Three (3) years related full-time paid experience
  • Bachelor's degree with coursework in computer science, MIS, IT, or related area
  • Desktop Support certifications (e.g., CompTIA A+, Microsoft, Apple, or equivalent)
  • Hands-on experience supporting macOS and mixed OS environments
  • Experience providing IT and audiovisual (AV) support for events

Work Rights

Not specified

Tailored Resume

Cover Letter