Support Trainee

Redwoodsoftware

Hyderabad, India
On-site
Structured training program
Foundational product knowledge
Troubleshooting and ticket-handling skills
The Support Trainee is an entry-level position within the Customer Support organization, participating in a structured training program

Job Summary

  • The Support Trainee is an entry-level position within the Customer Support organization, participating in a structured training program.
  • The purpose of the position is to learn, practice, and gradually apply troubleshooting and ticket-handling skills under guided supervision.
  • The goal is to transition into a Level 1 Support Representative when ready and when opportunities arise.

Matching Summary

The Support Trainee is an entry-level position within the Customer Support organization, participating in a structured training program.

Skills & Requirements

Must-have

  • structured training program
  • foundational product knowledge
  • troubleshooting and ticket-handling skills
  • basic understanding of relevant technologies
  • proficiency in English

Nice-to-have

  • interest in technology
  • willingness to learn independently
  • previous customer support experience
  • exposure to technical environments

Key Requirements

  • Studies in Computer Science, Information Technology, or related field
  • Familiarity with computer systems
  • Basic troubleshooting concepts

Work Rights

Not specified

Tailored Resume

Cover Letter