Senior Platform Support Engineer

Autodesk

Dublin, Ireland
Advanced technical support for internal developers
Troubleshoot complex platform and pipeline issues
Ci/cd systems (jenkins, cloudbees, github actions)
The mission of Developer Enablement is to help internal developers build, test, deploy, and operate high-quality applications efficiently by providing reliable platforms, clear guidance, and hands-on technical support

Job Summary

  • The mission of Developer Enablement is to help internal developers build, test, deploy, and operate high-quality applications efficiently by providing reliable platforms, clear guidance, and hands-on technical support.
  • In this role, you will represent developer needs across the Americas, Canada, APAC, and EMEA regions by providing deep technical support and enablement for platform usage, onboarding, and day-to-day development workflows.
  • By reducing friction, improving tooling, and solving hard problems at the system level, you enable hundreds of engineers to move faster and with more confidence.

Matching Summary

The mission of Developer Enablement is to help internal developers build, test, deploy, and operate high-quality applications efficiently by providing reliable platforms, clear guidance, and hands-on technical support.

Skills & Requirements

Must-have

  • Advanced technical support for internal developers
  • Troubleshoot complex platform and pipeline issues
  • CI/CD systems (Jenkins, CloudBees, GitHub Actions)
  • Kubernetes-based platforms and cloud deployments
  • AWS cloud infrastructure
  • Observability tools (Splunk)
  • Scripting or programming language (Python, Shell, Bash, Groovy)

Nice-to-have

  • Leverage automation and AI-assisted tools
  • Knowledge sharing and collaboration
  • Proactively reduce support load
  • Work with globally distributed teams
  • Improve developer experience

Key Requirements

  • 8+ years of experience in platform engineering, SRE, DevOps, or advanced technical support
  • Strong written and verbal communication skills
  • Demonstrated sense of ownership and responsibility
  • Experience leveraging AI or machine-learning-assisted tools
  • Strong hands-on experience with CI/CD systems
  • Practical experience supporting Kubernetes-based platforms
  • Solid understanding of AWS cloud infrastructure
  • Solid understanding of observability concepts
  • Proficiency in at least one scripting or programming language

Work Rights

Not specified

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