It Onsite Support

Dematic Corp

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Onsite technical support for factory systems
Troubleshoot network and hardware issues
Support windows-based environments
** Dematic Corp is seeking an IT Onsite Support professional responsible for providing technical assistance on the factory floor, troubleshooting various systems, and ensuring compliance with production standards. The role involves maintaining critical IT systems, collaborating with engineering teams, and assisting in IT onboarding and training. **

Job Summary

  • Provide onsite technical support for factory floor systems including PCs, HMIs, printers, scanners, and industrial devices.
  • Maintain and monitor production-critical systems such as MES, ERP terminals, and barcode systems while ensuring IT compliance with safety and production standards.
  • Document incidents and resolutions in ITSM systems and assist with IT onboarding and training for factory personnel.

Matching Summary

Match Score: 75

** Dematic Corp is seeking an IT Onsite Support professional responsible for providing technical assistance on the factory floor, troubleshooting various systems, and ensuring compliance with production standards. The role involves maintaining critical IT systems, collaborating with engineering teams, and assisting in IT onboarding and training. **

Skills & Requirements

Must-have

  • onsite technical support for factory systems
  • troubleshoot network and hardware issues
  • support Windows-based environments
  • maintain MES and ERP production systems
  • use ITSM systems like ServiceNow or Jira
  • perform routine firmware and software updates

Nice-to-have

  • collaborate with engineering and operations
  • assist IT onboarding and user training
  • participate in disaster recovery planning
  • escalate complex IT issues appropriately

Work Rights

Not specified

Tailored Resume

Cover Letter