Johnson & Johnson MedTech is seeking an Analyst for Customer Quality in São Paulo, Brazil, to support complaint handling and ensure compliance with regulatory guidelines while enhancing customer satisfaction. The ideal candidate will have experience in customer service, strong communication skills in multiple languages, and the ability to work collaboratively in a fast-paced environment
Job Summary
This position provides contact center support for complaint handling and is responsible for adherence to department procedures, country specific privacy and regulatory guidelines while meeting customer expectations with a focus on overall customer experience and retention.
Evaluates and resolves product complaints worldwide per JJVC, FDA, ISO, SOX, and other applicable regulatory requirements.
Positions supporting international affiliates require working hours based on coverage required per time zones associated with supported countries, including US holidays.
Matching Summary
Match Score: 85
Johnson & Johnson MedTech is seeking an Analyst for Customer Quality in São Paulo, Brazil, to support complaint handling and ensure compliance with regulatory guidelines while enhancing customer satisfaction. The ideal candidate will have experience in customer service, strong communication skills in multiple languages, and the ability to work collaboratively in a fast-paced environment.
Skills & Requirements
Must-have
contact center support
complaint handling
customer experience and retention
JJVC, FDA, ISO, SOX compliance
CHS and SAP systems
constructive communication and flexibility
Nice-to-have
profoundly impact health for humanity
inclusive work environment
respect diversity and dignity
Key Requirements
Vocational, Certificate, Technical, or Associates
2 years customer service/relations experience
Strong interpersonal, organizational and multi-tasking skills
Effective written and oral communication skills in English, Spanish, and Portuguese