Customer Success Manager

Box

Tokyo, Japan
On-site
Customer relationship building
Product knowledge and explanation
Implementation and adoption planning
Box is a leading company in the cloud content management market, driving digital transformation for over 100,000 companies globally

Job Summary

  • Box is a leading company in the cloud content management market, driving digital transformation for over 100,000 companies globally.
  • As a Customer Success Manager, you will be responsible for building customer relationships, promoting product usage, improving satisfaction, and ensuring contract retention.
  • The role involves collaborating with sales, professional services, product, and engineering teams to ensure customer success and provide valuable feedback.

Matching Summary

Box is a leading company in the cloud content management market, driving digital transformation for over 100,000 companies globally.

Skills & Requirements

Must-have

  • Customer relationship building
  • Product knowledge and explanation
  • Implementation and adoption planning
  • Retention rate improvement
  • Risk management and mitigation

Nice-to-have

  • Consulting experience
  • Marketing experience
  • SaaS platform usage experience
  • Team player with energy
  • English language proficiency

Key Requirements

  • 3+ years account management experience in IT
  • Basic technical knowledge
  • Experience with Salesforce or Zendesk is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter