Premier Customer Success Manager

AppDirect

US
Hybrid
4+ years customer success or alliance management experience
Expert knowledge of aws, azure, or google cloud marketplaces
Proven track record in executive relationship building
AppDirect is seeking a Premier Customer Success Manager to drive customer relationships and strategies for cloud marketplace revenue through its subsidiary, Tackle. The role emphasizes a consultative approach, requiring expertise in cloud technologies and customer success management within a hyper-growth SaaS environment

Job Summary

  • This role serves as a trusted advisor helping software companies unlock revenue through cloud marketplaces like AWS, Microsoft Azure, and Google Cloud.
  • The successful candidate will develop and manage Cloud GTM strategies while delivering recurring Executive Business Reviews focused on KPIs.
  • AppDirect fosters a values-driven culture that enables employees to be seen, be themselves, and do their best work.

Matching Summary

Match Score: 85

AppDirect is seeking a Premier Customer Success Manager to drive customer relationships and strategies for cloud marketplace revenue through its subsidiary, Tackle. The role emphasizes a consultative approach, requiring expertise in cloud technologies and customer success management within a hyper-growth SaaS environment.

Skills & Requirements

Must-have

  • 4+ years Customer Success or Alliance Management experience
  • Expert knowledge of AWS, Azure, or Google Cloud marketplaces
  • Proven track record in executive relationship building
  • Experience with co-sell operating models and GTM strategies
  • Ability to interpret data for strategic decision making

Nice-to-have

  • Business intelligence report creation experience
  • Skills managing reseller and distributor channel relationships
  • Creative solution-oriented thinker who challenges status quo
  • Experience thriving in hyper-growth SaaS environments

Key Requirements

  • Minimum 4 years of experience in Customer Success, Alliance Management, or Sales Operations
  • Hands-on experience with major Cloud Marketplaces (AWS, Azure, GCP)
  • Advanced analytical mindset with business intelligence acumen

Work Rights

Not specified

Tailored Resume

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