Technical Customer Service Expert (open Also To Protected Categories, Law 68/99)

Thales Group

Gorgonzola, Italy
Fully remote
Advanced remote technical support
Troubleshooting ils vor dme tacan systems
Root cause analysis and fault isolation
The role provides advanced technical support for customers and internal stakeholders regarding radio navigation and air traffic support systems

Job Summary

  • The role provides advanced technical support for customers and internal stakeholders regarding radio navigation and air traffic support systems.
  • Candidates will perform troubleshooting, diagnosis, and fault isolation for complex technical anomalies involving TACAN, ILS, VOR, and DME systems.
  • Thales offers a global mobility policy enabling thousands of employees to develop careers at home and abroad in existing or new fields.

Matching Summary

The role provides advanced technical support for customers and internal stakeholders regarding radio navigation and air traffic support systems.

Skills & Requirements

Must-have

  • Advanced remote technical support
  • Troubleshooting ILS VOR DME TACAN systems
  • Root cause analysis and fault isolation
  • English language proficiency mandatory
  • Ticket management and customer communication

Nice-to-have

  • Additional languages considered an asset
  • Experience with Thales products
  • Ability to present data to management
  • Willingness to travel worldwide if requested

Key Requirements

  • Degree in Electronics, Telecommunications, or Electrotechnics
  • Solid experience in RF systems and radio navigation products
  • Familiarity with networking, communication protocols, and MCS software
  • Strong analytical capabilities and structured problem-solving skills

Work Rights

Open to Protected Categories under Law 68/99

Tailored Resume

Cover Letter