Customer Service Representative, Hvac

AIG

Jeffersonville, IN, US
Not specified; not specified; comprehensive benefi...
Hybrid
Ms word outlook excel proficiency
Crm system usage experience
Strong written and verbal communication skills
This role involves working directly with HVAC dealers and customers to ensure contracts are upheld and providing superior support

Job Summary

  • This role involves working directly with HVAC dealers and customers to ensure contracts are upheld and providing superior support.
  • The position requires maintaining superb organizational skills while balancing multiple tasks and meeting strict deadlines.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.

Matching Summary

This role involves working directly with HVAC dealers and customers to ensure contracts are upheld and providing superior support.

Salary

Not specified; Not specified; Comprehensive benefits package included

Skills & Requirements

Must-have

  • MS Word Outlook Excel proficiency
  • CRM system usage experience
  • Strong written and verbal communication skills
  • Ability to work independently and in a team
  • Excellent organizational and time management skills

Nice-to-have

  • Prior HVAC or warranty industry knowledge
  • Empathy and patience with customers
  • Proactive problem-solving attitude
  • Experience with dealer onboarding processes
  • Ability to explain technical information clearly

Key Requirements

  • Computer software skills including MS Office and CRM systems
  • General or technical knowledge of HVAC equipment (training provided)
  • Ability to resolve data discrepancies following standard procedures

Work Rights

Not specified

Tailored Resume

Cover Letter