Team Lead, Managed Services Client Service Desk

NTT Communications

On-site
Itil v4 specialist certification required
2-3 years service desk team lead experience
Bachelor's degree in it or related field
NTT Communications is seeking a Team Lead for their Managed Services Client Service Desk, responsible for managing a team of service desk employees and ensuring client satisfaction. The ideal candidate should have experience in IT operations and team management, with a focus on service orientation and operational excellence

Job Summary

  • The role is an entry-level subject matter expert responsible for the operational management of a service desk team to ensure client satisfaction.
  • Key duties include managing resource allocation, ensuring accurate ticket categorization and prioritization, and leading daily huddles for performance enhancement.
  • NTT DATA is a global leader serving 75% of the Fortune Global 100 with a commitment to diversity, inclusion, and accelerating client success.

Matching Summary

Match Score: 85

NTT Communications is seeking a Team Lead for their Managed Services Client Service Desk, responsible for managing a team of service desk employees and ensuring client satisfaction. The ideal candidate should have experience in IT operations and team management, with a focus on service orientation and operational excellence.

Skills & Requirements

Must-have

  • ITIL v4 specialist certification required
  • 2-3 years Service Desk Team Lead experience
  • Bachelor's degree in IT or related field
  • Manage junior service desk agents
  • Monitor team KPIs and performance

Nice-to-have

  • Global technology organization experience
  • Strong client engagement skills
  • Project management principles understanding
  • Diversity and inclusion workplace culture
  • Technical excellence focus

Key Requirements

  • ITIL v4 specialist certification
  • Bachelor's degree in IT
  • 2-3 years as Service Desk Team Lead
  • Experience in call center managed services
  • Entry level team management experience

Work Rights

Not specified

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