The person will be responsible for providing customer support and resolving customer complaints & queries to enable Union Assurance to achieve its strategic business objectives while maintaining the set service standards of the organization
Job Summary
The person will be responsible for providing customer support and resolving customer complaints & queries to enable Union Assurance to achieve its strategic business objectives while maintaining the set service standards of the organization.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution in alignment with UA’s core values.
The selected candidate for the above position will be entitled to an attractive remuneration package.
Matching Summary
The person will be responsible for providing customer support and resolving customer complaints & queries to enable Union Assurance to achieve its strategic business objectives while maintaining the set service standards of the organization.
Skills & Requirements
Must-have
customer support
resolving customer complaints
interactive communication
report on complaint status
customer interactions records
Nice-to-have
strong adaptability
work under pressure
fast-paced environments
independent and team-oriented
Key Requirements
Bachelor's degree in any discipline
Minimum 02 years of experience
Full/Part qualification in recognized professional institute