Lead Support Engineer For Collaboration Service (confluence/jira) - Vp

Publix Serving (Civica)

Tampa, Florida, United States
Base: $113,840.00 - $170,760.00; bonus/equity: dis...
7+ years engineering and operations experience
3 years development experience
6 years technical support team lead experience
This role serves as the support lead for the Collaboration Service Platform, managing customer expectations and leading the migration from on-premises to a SaaS environment

Job Summary

  • This role serves as the support lead for the Collaboration Service Platform, managing customer expectations and leading the migration from on-premises to a SaaS environment.
  • The successful candidate will troubleshoot technical issues, reduce recurring problems through root cause analysis, and implement automation and AI solutions to improve operational efficiency.
  • Citi offers competitive benefits including medical, dental, vision coverage, 401(k), life insurance, and paid time off packages in addition to the base salary range.

Matching Summary

This role serves as the support lead for the Collaboration Service Platform, managing customer expectations and leading the migration from on-premises to a SaaS environment.

Salary

Base: $113,840.00 - $170,760.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards available; Benefits: Medical, dental, vision, 401(k), life, accident, disability insurance, wellness programs, and paid time off

Skills & Requirements

Must-have

  • 7+ years engineering and operations experience
  • 3 years development experience
  • 6 years technical support team lead experience
  • Confluence and Jira hands-on experience
  • SaaS platform migration expertise
  • Global infrastructure deployment knowledge

Nice-to-have

  • ServiceNow software management experience
  • ITSM certification preferred
  • AI solution adoption for developer experience
  • Strong vendor management skills
  • Agile development methodology familiarity

Key Requirements

  • Bachelor's Degree in computer science or related field
  • Minimum 7 years overall engineering and operations experience
  • Minimum 3 years development experience
  • Minimum 6 years technical support experience as a team lead
  • At least 2 years hands-on Confluence and Jira experience

Work Rights

Not specified

Tailored Resume

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