Customer Service Analyst #ESY

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
Handle email and phone enquiries
Account opening support
Transaction issue resolution
The role involves handling various customer enquiries regarding account opening and transaction-related issues via email and phone

Job Summary

  • The role involves handling various customer enquiries regarding account opening and transaction-related issues via email and phone.
  • Candidates are expected to deliver excellent customer service with a focus on achieving first call resolution for clients and advisors.
  • The position requires attending to walk-in customers at the service centre and performing ad-hoc administrative follow-up tasks.

Matching Summary

Match Score: 85

The role involves handling various customer enquiries regarding account opening and transaction-related issues via email and phone.

Skills & Requirements

Must-have

  • Handle email and phone enquiries
  • Account opening support
  • Transaction issue resolution
  • Client verification calls
  • Walk-in customer assistance

Nice-to-have

  • First call resolution focus
  • Cross-department collaboration
  • Prompt and accurate advice delivery

Key Requirements

  • Resume submission required
  • Shortlisted candidates only contacted

Work Rights

Not specified

Tailored Resume

Cover Letter