Coordinator Customer Support – Frontline

Beckman Coulter Diagnostics

Brea, CA, United States
Base: $22.00 - $30.00ph; bonus/equity: eligible fo...
On-site
Manage inbound customer interactions
Process orders accurately
Resolve order management issues
Beckman Coulter Diagnostics is seeking a Customer Support Coordinator to manage customer interactions, process orders, and resolve issues, all while delivering exceptional service. This on-site position in Brea, CA requires a high school diploma, two or more years of customer service experience, and strong communication skills

Job Summary

  • Deliver exceptional customer support by managing inbound phone and email interactions — accurately processing orders, addressing inquiries, and ensuring timely resolution of order management issues to provide a positive customer experience.
  • Maintain clear and proactive communication with customers to ensure accuracy across billing, shipping, and fulfillment processes, while fostering trust and long-term satisfaction.
  • Analyze and process customer requests, returns, and credits with precision and accountability — ensuring compliance with company policies, timely turnaround, and professional communication in every interaction.

Matching Summary

Match Score: 85

Beckman Coulter Diagnostics is seeking a Customer Support Coordinator to manage customer interactions, process orders, and resolve issues, all while delivering exceptional service. This on-site position in Brea, CA requires a high school diploma, two or more years of customer service experience, and strong communication skills.

Salary

Base: $22.00 - $30.00/hour; Bonus/Equity: eligible for bonus/incentive pay; Benefits: comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k)

Skills & Requirements

Must-have

  • Manage inbound customer interactions
  • Process orders accurately
  • Resolve order management issues
  • Communicate with customers proactively
  • Analyze customer requests, returns, and credits

Nice-to-have

  • Culture of belonging
  • Continuous improvement mindset
  • Innovate for tangible impact

Key Requirements

  • High school diploma or GED
  • 2+ years' experience in Customer Service
  • Proficient written and verbal communication skills in English
  • Reasoning skills and critical thinking

Work Rights

Not specified

Tailored Resume

Cover Letter