Four Seasons Hotels & Resorts is seeking a Guest Experience Coordinator for their Jackson Hole location, aiming to provide exceptional service to guests throughout their stay. The ideal candidate should possess strong hospitality skills, a flexible schedule, and relevant experience in luxury hotel operations
Job Summary
Ensure guests receive exceptional service both before and throughout their stay, crafting a seamless and memorable experience at every stage of their visit.
Create advance pre arrival report, so the guest experience manager can send first contacts and introduce the team.
Discounted housing available, Employee Travel Program, Medical, dental and vision insurance for you and your family, 5 Weeks PTO, Retail, spa and F&B discounts, Free Employee Cafeteria meals, Free uniform dry cleaning, Discounted/transferable ski passes, Free ski storage.
Matching Summary
Match Score: 85
Four Seasons Hotels & Resorts is seeking a Guest Experience Coordinator for their Jackson Hole location, aiming to provide exceptional service to guests throughout their stay. The ideal candidate should possess strong hospitality skills, a flexible schedule, and relevant experience in luxury hotel operations.
Skills & Requirements
Must-have
Exceptional guest service
Handle special requests
Local expertise and recommendations
Guest inquiries and hotel services
Advance pre-arrival reports
Individualized VIP amenities
Handle guest complaints
Nice-to-have
Enthusiasm in all tasks
Highest level of hospitality
Can-do approach to tasks
Strong commitment to service
Work effectively with diverse individuals
Key Requirements
Solid knowledge of hotel operations
Creativity and flair
Flexible schedule with ability to work all shifts, weekends and holidays
Ability to lift, push and pull up to 40lbs
Fluent in English
Experience in guest service preferably in a luxury hotel setting
Advanced computer skills including Opera systems, MS Office, Key, Book for Time, Hotsos, and Teams
Legal work authorization in the United States
Work Rights
Must have legal work authorization in the United States