Bilingual Client Technical Support: Portuguese/english

Interactive Brokers

Fort Lauderdale, Florida, United States
Competitive salary; annual performance-based bonus...
On-site
Bilingual english and portuguese proficiency
1+ years client-facing support experience
Windows and mac software support skills
This hybrid role requires working 4 days in the office and 1 day remotely to assist clients with trading platform inquiries

Job Summary

  • This hybrid role requires working 4 days in the office and 1 day remotely to assist clients with trading platform inquiries.
  • The position involves providing technical support for desktop, mobile, and web-based offerings while escalating complex issues to internal teams.
  • Candidates will receive competitive compensation including a performance-based bonus, stock grant, and comprehensive health benefits.

Matching Summary

This hybrid role requires working 4 days in the office and 1 day remotely to assist clients with trading platform inquiries.

Salary

Competitive salary; Annual performance-based bonus and stock grant; Eligible for overtime pay

Skills & Requirements

Must-have

  • Bilingual English and Portuguese proficiency
  • 1+ years client-facing support experience
  • Windows and Mac software support skills
  • Experience with support ticketing systems
  • Troubleshooting desktop and mobile applications

Nice-to-have

  • Experience with financial products and services
  • Strong analytical and problem-solving abilities
  • Self-motivated with minimal supervision
  • Passion for solving technical problems
  • Adaptable to changing technical environments

Key Requirements

  • Bachelor's degree preferred in technical field
  • Excellent command of written and spoken English
  • Excellent command of written and spoken Portuguese
  • 1+ years experience with Windows and Mac support
  • 1+ years in client-facing support role

Work Rights

Not specified

Tailored Resume

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