Caterpillar Inc. is seeking a Senior Service Technology & Data Manager to oversee and enhance the management of global dealer service data, ensuring the delivery of actionable insights through data analysis and standardization. The role requires strong leadership in refining service event data and improving dealer performance, with an emphasis on customer satisfaction and relationship management
Job Summary
The role involves providing strategic leadership and direction for the analysis, structure, and storage of global dealer service data.
Caterpillar Inc. is a global team of makers and problem solvers creating stronger, more sustainable communities through innovation.
Benefits include medical, dental, vision, 401(k) savings plans, health savings accounts, and paid time off.
Matching Summary
Match Score: 85
Caterpillar Inc. is seeking a Senior Service Technology & Data Manager to oversee and enhance the management of global dealer service data, ensuring the delivery of actionable insights through data analysis and standardization. The role requires strong leadership in refining service event data and improving dealer performance, with an emphasis on customer satisfaction and relationship management.
Salary
Base: $147,760.00 - $221,640.00; Bonus/Equity: Incentive bonus available; Benefits: Medical, dental, vision, 401(k), HSA, FSA, paid time off
Skills & Requirements
Must-have
Service Events Domain data governance
SMCS code standardization expertise
Dealer Work Order data quality management
Global dealer service data strategy
Data definitions and usage guidance
Nice-to-have
Customer focus in business decisions
Relationship management with stakeholders
Strategic leadership for analysis methodology
Problem solving for operational issues
Technical excellence in application methods
Key Requirements
4-year college degree in Business, Data Science, Engineering, Mathematics or related field