Customer Success Manager- Mulesoft

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Mulesoft platform expertise
Customer relationship management
Technical problem-solving skills
The Senior Customer Success Manager serves as a named resource and partner for the MuleSoft Signature customer organisations, orchestrating all deliverables from onboarding through contract renewal and growth opportunities

Job Summary

  • The Senior Customer Success Manager serves as a named resource and partner for the MuleSoft Signature customer organisations, orchestrating all deliverables from onboarding through contract renewal and growth opportunities.
  • This role supports Latam customers and requires strong problem-solving abilities to navigate challenges and find innovative solutions.
  • Salesforce offers benefits and resources to support work-life balance and uses AI agents to accelerate impact, fostering a workplace that is inclusive and free from discrimination.

Matching Summary

The Senior Customer Success Manager serves as a named resource and partner for the MuleSoft Signature customer organisations, orchestrating all deliverables from onboarding through contract renewal and growth opportunities.

Skills & Requirements

Must-have

  • MuleSoft platform expertise
  • Customer relationship management
  • Technical problem-solving skills
  • Bilingual Spanish and English
  • Cross-functional team leadership
  • Renewal and expansion management

Nice-to-have

  • Consulting services experience
  • Presentation and communication skills
  • Ability to translate technical concepts
  • Knowledge of software development processes
  • Proactive feature guidance

Key Requirements

  • Minimum 8 years relevant experience
  • 4+ years management consulting experience
  • Experience with MuleSoft or competing platforms
  • Fluent in Spanish and English

Work Rights

Not specified

Tailored Resume

Cover Letter