Homeowner Advocacy Analyst- Servicing

Carolina One Mortgage LLC

Not specified; not specified; medical, dental, vis...
Not specified in the job description.
2-4 years mortgage industry experience
Strong written communication skills
Knowledge of federal consumer protection laws
Carolina One Mortgage LLC is seeking a Homeowner Advocacy Analyst to join their Compliance department. The role focuses on investigating and resolving borrower and investor inquiries while ensuring adherence to regulatory standards

Job Summary

  • The role plays a pivotal part in the Compliance department by investigating and resolving borrower and investor inquiries while ensuring regulatory adherence.
  • Candidates must possess exceptional writing skills to craft clear documentation and adapt language for various stakeholders including regulators and borrowers.
  • The company offers a comprehensive benefits package including medical insurance, 401(k) matching, paid parental leave, and tuition reimbursement.

Matching Summary

Match Score: 85

Carolina One Mortgage LLC is seeking a Homeowner Advocacy Analyst to join their Compliance department. The role focuses on investigating and resolving borrower and investor inquiries while ensuring adherence to regulatory standards.

Salary

Not specified; Not specified; Medical, dental, vision, 401(k), paid leave, tuition reimbursement

Skills & Requirements

Must-have

  • 2-4 years mortgage industry experience
  • Strong written communication skills
  • Knowledge of federal consumer protection laws
  • Data analysis and trend reporting
  • Conflict resolution and de-escalation

Nice-to-have

  • Professional certifications in compliance
  • Empathy and customer-centric mindset
  • Ability to drive business process changes
  • Experience with QA auditor collaboration

Key Requirements

  • Bachelor's degree required
  • 2-4 years experience in mortgage or compliance
  • Proficiency in Microsoft Office Suite
  • Must own a compliant smartphone

Work Rights

Not specified

Tailored Resume

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