Service Officer - Rotorua

AA Broadcast Jobs

Rotorua, New Zealand
Expert roadside assistance
Diagnose vehicle issues
Respond to dispatched jobs
As a Service Officer, you’ll be the face of the AA on the roadside, delivering trusted, professional assistance when our Members need it most

Job Summary

  • As a Service Officer, you’ll be the face of the AA on the roadside, delivering trusted, professional assistance when our Members need it most.
  • This is a hands-on role where no two days are the same, and your expertise makes a genuine difference to people’s journeys.
  • If you enjoy autonomy, value teamwork, and want to be part of a well-respected organisation that supports both its Members and its people, this is a great opportunity to take the next step in your automotive career.

Matching Summary

As a Service Officer, you’ll be the face of the AA on the roadside, delivering trusted, professional assistance when our Members need it most.

Skills & Requirements

Must-have

  • Expert roadside assistance
  • Diagnose vehicle issues
  • Respond to dispatched jobs
  • Communicate clearly with members
  • Process payments accurately
  • Maintain professional image
  • Work safely at all times

Nice-to-have

  • Problem-solving in moments of need
  • Calm professional approach
  • Promote AA products and services
  • Contribute to collaborative team

Key Requirements

  • Level 4 Automotive Trade Qualification
  • Solid recent automotive experience
  • Strong diagnostic skills
  • Clean full New Zealand Driver Licence
  • Confidence using basic computer systems
  • Flexibility for rotating roster

Work Rights

Not specified

Tailored Resume

Cover Letter