Director, Global Customer Insights

BD

Franklin Lakes, NJ, United States
Base: $174,800.00 - $314,700.00 usd annual; bonus/...
Fully remote
Customer-centric mindset
Insights generation expertise
Data synthesis and storytelling
The Director, Global Customer Insights is accountable for leading the development and evolution of enterprise-wide insights and data-driven decision-making across BD

Job Summary

  • The Director, Global Customer Insights is accountable for leading the development and evolution of enterprise-wide insights and data-driven decision-making across BD.
  • This role champions customer centricity, elevates external orientation, and brings the voice of the customer into every stage of decision-making to enable launch excellence.
  • BD offers a competitive compensation package along with comprehensive health, well-being, retirement, life balance, and leave benefits to support associates’ success.

Matching Summary

The Director, Global Customer Insights is accountable for leading the development and evolution of enterprise-wide insights and data-driven decision-making across BD.

Salary

Base: $174,800.00 - $314,700.00 USD Annual; Bonus/Equity: Annual Bonus Potential; Discretionary LTI Bonus Potential; Benefits: Comprehensive health, well-being, retirement, and life balance programs

Skills & Requirements

Must-have

  • Customer-centric mindset
  • Insights generation expertise
  • Data synthesis and storytelling
  • Market research design and execution
  • Project management capabilities
  • Human-centered design frameworks
  • Experience in complex global organizations

Nice-to-have

  • Innovation and launch excellence orientation
  • Cross-functional workshop facilitation
  • Thought leadership in insights
  • Commercial acumen
  • Ethnographic research experience
  • Vendor management experience
  • Global research experience

Key Requirements

  • Bachelor's degree required
  • MBA strongly preferred
  • 15+ years progressive insights and analytics experience
  • 5+ years innovation and launch/marketing excellence experience
  • Experience in consumer/customer insight development
  • Experience with primary and secondary market research
  • Experience with ethnographic research
  • Experience with analytic methods such as volumetric forecasting, MMA, TURF, Max-Diff, choice-based methods
  • Research methodology experience including segmentation, pricing, messaging, A&Us
  • Experience managing insights vendors

Work Rights

Not specified

Tailored Resume

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