Conseiller-ère En Soutien Applicatif

Globys

Quebec, Canada
Not specified; benefits: employer-pyid collective ...
Resolve accounting software issues
Provide technical and functional support
Document interventions in ticket system
The role involves responding to technical and functional support requests from users via phone or email regarding accounting software

Job Summary

  • The role involves responding to technical and functional support requests from users via phone or email regarding accounting software.
  • Employees will analyze and resolve problems related to the use of Avantage and Acomba software while guiding clients on best practices.
  • The position offers a permanent schedule with 3 weeks of paid vacation in the first year and employer-paid collective insurance.

Matching Summary

The role involves responding to technical and functional support requests from users via phone or email regarding accounting software.

Salary

Not specified; Benefits: Employer-paid collective insurance; Vacation: 3 weeks first year, increasing with tenure

Skills & Requirements

Must-have

  • Resolve accounting software issues
  • Provide technical and functional support
  • Document interventions in ticket system

Nice-to-have

  • Knowledge of Avantage and Acomba software
  • Strong client relationship skills
  • English language proficiency

Key Requirements

  • DEP, AEC, or DEC in accounting or related field
  • Experience in user support or accounting
  • Client service aptitude

Work Rights

Not specified

Tailored Resume

Cover Letter