Servicenow Itom (it Operations Management) Consultant

RSM

Cleveland, US
Base: $85,100 - $161,700; bonus/equity: discretion...
On-site
Servicenow itom implementation
Discovery, service mapping, event management
Cmdb design and governance
RSM is seeking a ServiceNow ITOM Consultant to facilitate IT Operations Management for clients, focusing on infrastructure, service mapping, event management, and CMDB. The ideal candidate should possess extensive experience with ServiceNow and ITOM modules, along with strong consulting skills

Job Summary

  • Facilitate ITOM-focused discovery workshops to understand client infrastructure, service mapping needs, event management processes, and CMDB maturity.
  • Define and communicate a clear ITOM vision and roadmap, aligning ServiceNow capabilities with client business and operational objectives.
  • Serve as the primary liaison between technical teams and business stakeholders, ensuring alignment on ITOM strategy, architecture, and outcomes.

Matching Summary

Match Score: 85

RSM is seeking a ServiceNow ITOM Consultant to facilitate IT Operations Management for clients, focusing on infrastructure, service mapping, event management, and CMDB. The ideal candidate should possess extensive experience with ServiceNow and ITOM modules, along with strong consulting skills.

Salary

Base: $85,100 - $161,700; Bonus/Equity: discretionary bonus; Benefits: competitive benefits package

Skills & Requirements

Must-have

  • ServiceNow ITOM implementation
  • Discovery, Service Mapping, Event Management
  • CMDB design and governance
  • Client-facing consulting
  • Agile delivery methodologies

Nice-to-have

  • AIOps and operational analytics
  • Cloud platform knowledge
  • DevOps practices integration
  • ITIL/ITSM principles

Key Requirements

  • 5-7 years ServiceNow experience
  • ServiceNow Administrator Certification
  • 3-5 years client-facing consulting
  • 3+ years Agile environments

Work Rights

Not specified

Tailored Resume

Cover Letter