The University of Miami is seeking a fully remote Contact Center Associate 3 to serve as a team lead, providing assistance and support to staff while ensuring compliance with departmental policies. The role involves patient service, documentation, and communication with medical staff, requiring expertise in the EPIC scheduling system and a strong background in customer service
Job Summary
The position serves as a Team Lead providing assistance to staff level employees to ensure compliance with department policies and procedures.
Success in this role requires utilizing the EPIC scheduling system to search for appointments across multiple physicians and resources while applying medical triage expertise.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission, and more.
Matching Summary
Match Score: 85
The University of Miami is seeking a fully remote Contact Center Associate 3 to serve as a team lead, providing assistance and support to staff while ensuring compliance with departmental policies. The role involves patient service, documentation, and communication with medical staff, requiring expertise in the EPIC scheduling system and a strong background in customer service.
Salary
Competitive salaries; Comprehensive benefits package including medical, dental, tuition remission; Not specified