Technology Support Specialist

bikeready.govt.nz

Auckland, New Zealand
Base: $78,810 - $87,567; bonus/equity: not specifi...
Fully remote
It service desk environment experience
It diagnostics and technical problem solving
Request and incident ticket management
Provide high quality, proactive and timely technical support via phone, Microsoft Teams and face to face

Job Summary

  • Provide high quality, proactive and timely technical support via phone, Microsoft Teams and face to face.
  • Contribute to the Support Team’s documentation and continuous service improvement efforts.
  • This is a highly collaborate working environment supporting the work that is done for the benefit of all New Zealanders.

Matching Summary

Provide high quality, proactive and timely technical support via phone, Microsoft Teams and face to face.

Salary

Base: $78,810 - $87,567; Bonus/Equity: Not specified; Benefits: Competitive benefits package, 5 weeks annual leave, Income Protection and Critical illness Insurance

Skills & Requirements

Must-have

  • IT Service Desk environment experience
  • IT diagnostics and technical problem solving
  • Request and incident ticket management
  • Office 365 and ServiceNow Platform
  • Agile methodology implementation support
  • Liaising across Technology teams

Nice-to-have

  • Excellent communicator to non-technical audience
  • Resilient and self-driven approach
  • Strong customer service skills
  • Knowledge of Te Ao Māori and tikanga
  • Appreciation of te Tiriti o Waitangi

Key Requirements

  • Legal right to live and work in New Zealand
  • Experience in a service desk environment
  • Strong relationship management experience

Work Rights

Legal right to live and work in New Zealand

Tailored Resume

Cover Letter