It Service Desk Intern

66degrees

Bengaluru, India
On-site
1-2 years it service desk experience
Macos and windows troubleshooting
Google workspace administration
The role serves as the primary point of contact for all IT-related issues and service requests within a fast-paced environment

Job Summary

  • The role serves as the primary point of contact for all IT-related issues and service requests within a fast-paced environment.
  • Candidates will be responsible for diagnosing hardware and software problems while managing user access and account security.
  • The position requires participation in a mandatory on-call rotation schedule to ensure 24/7 service coverage.

Matching Summary

The role serves as the primary point of contact for all IT-related issues and service requests within a fast-paced environment.

Skills & Requirements

Must-have

  • 1-2 years IT Service Desk experience
  • macOS and Windows troubleshooting
  • Google Workspace Administration
  • TCP/IP DNS VPN knowledge
  • ITSM ticket logging and prioritization

Nice-to-have

  • Strong customer-centric focus
  • Proactive user education skills
  • Continuous service improvement mindset
  • Autonomous and collaborative teamwork
  • Excellent written verbal communication

Key Requirements

  • Bachelor's degree in IT or Computer Science
  • ITIL Foundation or CompTIA A+ certification
  • Experience with ServiceNow or Jira Service Management

Work Rights

Not specified

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