Not specified (assumed to be hybrid or flexible based on company culture).
8-10 years reservations experience
3-5 years supervisory role
Luxury hospitality service standards
Aman Group is seeking an experienced Reservations Manager to lead its Central Reservations Team, focusing on delivering exceptional service and operational excellence across its luxury hotel portfolio. The role requires a strong understanding of reservations systems and leadership in a high-touch service environment, with a commitment to the brand's standards
Job Summary
This role leads Aman's 24/7 Central Reservations Team to drive seamless, high-touch experiences for an ultra-luxury brand.
The manager is responsible for overseeing daily reservation activity across voice, email, and digital channels while ensuring brand-aligned responses.
Candidates will collaborate with Revenue Management and property operations to align reservation activity with pricing strategies and campaign priorities.
Matching Summary
Match Score: 85
Aman Group is seeking an experienced Reservations Manager to lead its Central Reservations Team, focusing on delivering exceptional service and operational excellence across its luxury hotel portfolio. The role requires a strong understanding of reservations systems and leadership in a high-touch service environment, with a commitment to the brand's standards.
Skills & Requirements
Must-have
8-10 years reservations experience
3-5 years supervisory role
Luxury hospitality service standards
CRS PMS CRM system proficiency
Multi-channel reservation management
Nice-to-have
International team structure experience
Revenue management collaboration skills
Strong coaching and communication abilities
Commercial planning insight generation
Key Requirements
Bachelor's degree required
8-10 years in reservations or inbound sales
3-5 years in supervisory or managerial role
Experience with luxury hospitality service standards