Patient Advocate Ii - Patient Relations

Prnatech

Wake Forest, North Carolina, US
Pyy range $25.30 - $37.95
Patient and family resolution
Maintain patient confidentiality
Resolve patient/family problems
Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution

Job Summary

  • Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution.
  • Investigates and resolves patient/family problems with Medical Center departments by referral to appropriate departmental supervision.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution.

Salary

Pay Range $25.30 - $37.95

Skills & Requirements

Must-have

  • patient and family resolution
  • maintain patient confidentiality
  • resolve patient/family problems
  • positive image of the Medical Center
  • prompt and courteous manner
  • caring and compassionate environment
  • patient-and-family centered care
  • deal with high level of stress
  • exceptional oral and written communication
  • professional appearance
  • interact with coworkers effectively
  • conflict resolution skill
  • work independently
  • gentle assertiveness
  • work with diverse patients
  • work with all levels of staff

Nice-to-have

  • knowledge of medical terminology
  • knowledge of Medical Center service lines
  • knowledge of chain of command

Key Requirements

  • Bachelor's Degree in sociology, psychology, communications, or other human relations discipline
  • 3+ years of experience in hospital patient relations or comparable experience
  • Age/Developmental Specific Care Guidelines

Work Rights

Not specified

Tailored Resume

Cover Letter